Ensure your username is correct

This may be an email address you commonly use or as simple as user1234567.

If this is the first time you've logged in, your username will be in a letter we have sent or an email you have received from us.

Your password is case-sensitive

The password allocated to your account is case-sensitive, please be aware of case sensitive characters.

Forgotten login details?

If you have forgotten your login details, please use our "Reset Password" procedure to reset it.

You can find this by clicking on the "Forgotten Login details" link on the main page.